Detailing & Refund Policy
At True Exotic Detail Co., we take pride in providing high-quality mobile detailing services and want every customer to be satisfied with their experience. Please review the following policies before booking.
Appointments & Cancellations
Appointments are reserved specifically for you. We ask that cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment.
Cancellations made with less than 24 hours' notice and no-shows may require a deposit before booking future appointments.
Because we are a mobile detailing company, appointment times may occasionally be affected by weather, traffic, or unforeseen circumstances. If we need to delay or reschedule your appointment, we will contact you as soon as possible.
Vehicle Access & Service Area
The customer is responsible for making sure the vehicle is accessible at the scheduled appointment time and that there is a safe and legal area for our detailer to perform the service.
If we are unable to access the vehicle or safely perform the service when we arrive, the appointment may be considered a late cancellation or no-show.
Personal Belongings
Please remove valuables, personal belongings, car seats, and other unnecessary items from your vehicle before your appointment.
True Exotic Detail Co. is not responsible for personal belongings left inside the vehicle. Items left inside may be moved as necessary to complete the detail.
Vehicle Condition & Pre-Existing Damage
Before beginning service, we may inspect and/or photograph the vehicle to document its condition.
True Exotic Detail Co. is not responsible for pre-existing damage or defects, including scratches, dents, chips, cracked or loose trim, peeling paint or clear coat, damaged upholstery, worn materials, electrical issues, aftermarket accessories, or other existing conditions.
Some pre-existing damage may become more noticeable once dirt, grime, oxidation, or other buildup is removed.
Detailing Results
We always aim for the best possible result; however, we cannot guarantee that every stain, scratch, odor, water spot, pet hair, discoloration, or other imperfection can be completely removed.
The age and condition of the vehicle, previous treatments, and the materials being cleaned can all affect the final result.
Additional Charges
Online pricing is based on vehicles in reasonably maintained condition unless otherwise stated.
Vehicles requiring significantly more time or labor due to excessive dirt, mud, pet hair, stains, spills, trash, sand, or other conditions may require an additional charge.
Any additional charge will be discussed with and approved by the customer before the additional work is performed.
Weather
Because True Exotic Detail Co. is a mobile detailing business, weather conditions may require an appointment to be delayed or rescheduled.
Once an exterior service has been completed, we cannot guarantee that the vehicle will remain clean due to rain, dust, wind, road conditions, sprinklers, or other environmental factors.
Satisfaction & Refund Policy
We want you to be happy with your detail. Customers are encouraged to inspect their vehicle once the service is completed.
Because detailing is a service involving time, labor, and products, completed services are generally non-refundable.
If you believe an area included in your purchased service was missed or was not completed properly, please contact True Exotic Detail Co. within 24 hours of your completed appointment and provide photos when possible.
We will review the concern and, when appropriate, provide an opportunity to correct the affected area at no additional charge.
Refunds will not be provided for issues caused by pre-existing vehicle conditions, permanent stains or damage, normal wear and tear, weather, environmental exposure after service, or results that were reasonably explained before or during the appointment. If True Exotic Detail Co. is unable to provide a service that was paid for, the customer will receive a refund for the portion of the service that was not performed.
Agreement
By scheduling an appointment with True Exotic Detail Co., the customer acknowledges that they have read, understood, and agreed to this Detailing & Refund Policy.